This is a Schedule to the General Terms of This Schedule applies to the SSL Certificate Services defined below, and as stipulated in an Order.

Unless the context otherwise requires, the definitions used in the General Terms apply to this Schedule. Any other terms defined in this Schedule have that meaning for this Schedule only.


In this Schedule, the following terms shall have the following meanings:

“SSL Certificate Services”

the services that we provide to our customers by which we make available a Secure Sockets Layer certificate (known as an “SSL Certificate”) which may be used to facilitate an encrypted link between the providers of a resource or service and the service requestors; and

“SSL Certificate Services Fees”

the fees payable to us by you for our provision to you of the SSL Certificate Services.


The SSL Certificate Services Fees: The SSL Certificate Services Fees are as set out on the Website at the time that you submit your Order, subject to Clause 10.3.


3.1 No warranty: We use several third party Certification Authorities to issue SSL Certificates (the “SSL Certificate Certification Authority”) for us. We do not warrant that:

3.1.1 an order for issue or renewal of a SSL Certificate will be accepted by the relevant SSL Certificate Certification Authority; or

3.1.2 any attempt to issue or renew an SSL certificate will be successful;

and, subject to Clause 18.3 or Clause 19.3 (as applicable), we shall have no Liability if any SSL Certificate chosen by you infringes the Intellectual Property Rights, or any other rights, of any third party, or is used improperly when facilitating an encrypted link between the providers of a resource or service and the service requestors.

3.2 Third party warranty: Any warranty offered by the SSL Certificate Certification Authority as part of the SSL Certificate shall be the sole responsibility of the said SSL Certificate Certification Authority and shall not be interpreted as a warranty offered by us.

3.3 We are resellers: We resell the SSL Certificate Services to you. We use a third party provider to provide the SSL Certificate Services, and, if you submit an Order for the SSL Certificate Services, you agree to the third party’s terms and conditions, which are available at

3.4 Renewals: You are responsible to ensure that any SSL Certificates that are issued as part of the Services are renewed when necessary and all relevant renewal fees are paid. Subject to Clause 18.3 or Clause 19.3 (as applicable), we shall have no Liability for any failure by you to renew any SSL Certificate.

3.5 Authentication of SSL Certificates: When you apply for the SSL Certificate and place your Order, the Website will inform you whether you are applying for a fully-authenticated certificate or not:

3.5.1 fully-authenticated certificates are issued to devices to provide:

(a) authentication;

(b) message, software, and content integrity; and

(c) confidentiality encryption;

and to provide assurances of identity and entitlement to use any domain name listed in the relevant certificate application; and

3.5.2 certificates that are not fully-authenticated are issued to devices to provide:

(a) validation of the domain;

(b) message, software, and content integrity; and

(c) confidentiality encryption;

and to provide assurances of the validity of the domain and that the domain administrator has authorised the relevant certificate Application. No organisation authentication is performed on the owner of the domain.

3.6 What you cannot use the SSL Certificate for: You shall not use your SSL Certificate:

3.6.1 for or on behalf of any other organisation;

3.6.2 to perform private or public key operations in connection with any domain and/or organisation name other than the one you submitted on your certificate application;

3.6.3 for illegal or unauthorised purposes;

3.6.4 on more than one physical server or device at a time (unless expressly permitted by us in writing); or

3.6.5 for use as control equipment in hazardous circumstances or for uses requiring fail-safe performance such as the operation of nuclear facilities, aircraft navigation or communication systems, air traffic control systems, or weapons control systems, where failure could lead directly to death, personal injury, or severe environmental damage.

3.7 Revocation: We retain the right to revoke your SSL Certificate at any time without notice if:

3.7.1 we are required to do so by the relevant Certification Authorities or any third party on behalf of which we reseller the SSL Certificate Services;

3.7.2 we discover that the information within your SSL Certificate is no longer valid;

3.7.3 you fail to perform your obligations under the terms of this Agreement; or

3.7.4 at our absolute discretion, we consider that you have engaged in activities which are harmful.


4.1 Term of this Schedule: This Schedule shall commence on the date of the relevant Order Acceptance and the SSL Certificate shall be valid for its applicable validity period unless earlier revoked pursuant to this Schedule.

4.2 No cancellation: In accordance with Clause 13.3 and 17.3, you acknowledge that SSL Certificates cannot be cancelled once issued, and no refund is available.